Data Deletion — SalesOS

Last updated: February 2026

We respect your right to erasure of personal data, as provided for in the General Data Protection Law (LGPD — Art. 18, VI) and the General Data Protection Regulation (GDPR — Art. 17). On this page, we explain how to request the deletion of your data and what happens after the request.

1. Who Can Request

Users (salespeople, brokers, beneficiaries): any individual who has an account on the SalesOS platform may request the deletion of their personal data
Contracting Companies (Tenants): may request the deletion of all data linked to their tenant, including User and lead data
Leads and contacts: data subjects whose data was entered into the platform via the CRM module may request deletion directly or via the Contracting Company

2. How to Request Deletion

You may request the deletion of your data through any of the following channels:

Via email

Send an email to privacy@play2sell.com with the subject "Data Deletion", providing:

Full name
Email registered on the platform
CPF (for identity verification)
Description of the data you wish to delete (or "all")

Via application

Go to Settings > Privacy > Delete My Account in the SalesOS application.

Via Contracting Company

Ask your company's administrator to perform the deletion via the Dashboard.

3. What Happens After the Request

Confirmation (up to 5 days)

We will confirm receipt of your request and verify your identity.

Immediate deactivation

Your account will be deactivated and your data will no longer be visible on the platform.

Recovery period (30 days)

We retain your data for 30 days to allow recovery in case of accidental request. During this period, you may cancel the deletion.

Permanent deletion (up to 180 days)

After the recovery period, your data will be permanently deleted from our primary systems and backups within up to 180 days.

4. Data That May Be Retained

In certain situations, we are required to retain certain data even after a deletion request:

Legal and regulatory obligations: financial and transactional data may be retained for up to 5 years under tax and anti-money laundering legislation
Exercise of rights in legal proceedings: data necessary for defense in judicial, administrative or arbitration proceedings
Anonymized data: data that has been anonymized and does not allow identification of the data subject may be retained for statistical purposes
Acceptance logs: records of acceptance of terms (IP, date/time, version) are retained as proof of compliance

5. Deletion and Digital Account

If you have an active digital account in the Payments module:

Available funds in the account must be withdrawn before deletion
The digital account will be closed with the banking partner
Financial data may be retained by the BaaS partner in accordance with Central Bank regulations
Transactions already carried out cannot be reversed

6. Data Deletion for Contracting Companies

In the event of termination of the agreement between the Contracting Company and Play2sell:

Data is available for export for 30 (thirty) days after termination
After the export period, data is permanently deleted within up to 180 days
Play2sell will provide a deletion certificate upon request
Data of Users linked to the tenant follows the same schedule, unless the User has a link to another tenant

7. Contact

For questions or requests regarding data deletion:

Play2sell S.A.
Data Protection Officer (DPO)
Email: privacy@play2sell.com
Website: https://salesos.com

Also consult our Privacy Policy for full details on the processing of personal data.